Terms and Conditions

Definitions


We: UK Versity
Student: the person participating in the course
You: the person booking and paying for the course


Booking

To book a place on a UK Versity course:

  • Send us an enquiry by email, telephone, by post or via the website
  • We will send you our brochure and a copy of our terms and conditions. Please ensure that you read the terms and conditions carefully because by signing the application form you agree to be bound by them.
  • Complete our initial online application form.
  • If a student is accepted onto the course, we will send you a confirmation letter and an invoice for paying the fees
  • Please login via our website and complete the full application form. The form should be completed online with an initial payment of 25 GBP. Please see the paragraph on Payments for information on how to pay. Please let us know if you require an invoice for your bank to release the payment.
  • If the student is a non-EU student we will send you a visa letter from UK Versity to support the student’s visa application. Please note that we can only issue visa letters once we have received the full payment for the course. There is a £75 charge for visa support and checking of the application and documents.
  • Make the final payment of the full fee for the course at least 5-6 weeks before the date the course starts.

Cancellation of Booking

Cancellations or changes to your booking must be made in writing

  • If you cancel your booking because you have been refused a visa, or if you are refused entry, UK Versity will refund the fees you have paid. In order for UK Versity to provide a course fee refund in these circumstances, we must see the original visa refusal letter. We will not refund the fees if the visa was refused due to your mistake on the application form or the wrong documents being submitted or deception is given as a reason to refuse the application.
  • In all other circumstances, UK Versity will deduct administration fees of £150 and the balance fees will be refunded to the student. 

Medical Information and Student Health 

  • You must inform UK Versity of any relevant medical information which may affect a student’s health or ability to participate in the course, including any allergies and/or medication needs. You must advise us of any special dietary needs.
  • If you do not inform us of a relevant medical condition or if the student requires regular supervision for medical reasons, UK Versity may send the student home. In these circumstances, there will be no refund of fees and you must pay the full cost of the student’s return travel.
  • In the case of a student with a disability, we will assess whether we can provide appropriate care in the premises and the decision to accept the student will be based on this.
  • The below are examples of non-prescribed medications which may be given to students to treat minor illnesses or injuries: Paracetamol, Travel sickness tablets, Cough and throat medication, Anaesthetic creams and sprays, Spray for blocked noses, Ibruprofen, Antihistamine tablets/sprays, Plasters, Eye drops.

Personal property

  • Students are required to arrange full insurance cover for valuable items of property, particularly laptops, iPads etc., which are not covered under the Hiscox insurance policy on the premises
  • UK Versity does not accept responsibility for theft or loss or damage to student property. Students will be asked to pay for any damage they cause to property or equipment. The Director’s decision in such cases is final.

Communication

  • UK Versity prefers to use electronic communication where possible. One exception to this is in the delivery of visa support letters by courier if this is required. On the application form, UK Versity asks for an emergency contact who speaks English and is available 24 hours a day.

Personal Data (GDPR)

  • You also have the right to access, correct, sometimes delete and restrict the personal information we use. Please see our privacy notice for full information.
  • We gather your personal information from what you provide to us directly on your application form that you send either by email or you submit online via our website. Sometimes this information comes via agents that you have appointed.
  • We use your personal information to provide you with course information with us. The lawful reasons for processing your personal data are contractual, to fulfil legal obligations and for legitimate business interests.
  • When processing, using and transferring your personal data then we make sure we do this securely ensuring the necessary protection is in place.
  • We keep your personal information securely for as long as necessary and sometimes this period of time is a regulatory requirement
  • You can write to the Data Protection Officer to enquire about the information on record. On written request this data can be deleted should you wish not to study or receive further information,

Behaviour

  • By signing the application form, you agree to support UK Versity in the enforcement of the rules set out in the course information and student handbook and you also agree to explain the rules to your student before they arrive. Students who break these rules, fail to follow instructions given by members of staff or display any unacceptable behaviour will be asked to leave the course or will be suspended from the course for a period decided by the Course Director without refund of fees. Any extra costs incurred will also be your responsibility. The Course Director’s decision in these circumstances is final. In his or her decision he or she will consider the wellbeing of all students and staff and the effect on the course as a whole.

Complaints Procedure

  • Students should tell the Course Director immediately if they have any questions or complaints so that UK Veristy can help the student and deal with any problems quickly. The Course Director will ask for the details of the complaint to be submitted in writing.
  • Most problems can be resolved quickly and informally. However, if you are still unhappy with the Course Director’s decision or the problem continues then please contact the Managing Director in writing: Raman Singh ([email protected])
  • We deal with complaints immediately and if a written complaint is made, we will reply in writing within 24 hours.
  • If you are still not satisfied, then you can contact our official accreditation body BAC. Details can be found on their website: http://www.the-bac.org/bac-complaints-procedure/.

Force Majeure

  • Also known as Acts of God, certain events and occurrences are outside of UK Versity’s control and UK Versity does not accept liability for such events that may disrupt the course or the student’s travel.

General

  • UK Versity will look after students and provide appropriate and safe care. We will monitor students’ progress on the course, attendance reports and course progress information is provided monthly via our online system.

Payments

  • All fees are made payable in GBP and all bank charges must be paid by the student. Details for payment are on the invoice. When you make a payment please make sure there is a clear reference on it so we can trace the payment.